Workplace Communication
Develop listening, rapport and clearer workplace conversations.
HR & people management · Malaysia
Practical Domestic Inquiry (DI)
From Investigation to Decision Making
Build confidence in handling a fair, structured Domestic Inquiry. Explore investigation, charges, evidence, panel responsibilities and objective findings through practical exercises and a DI simulation.
Public training:
The Chow Kit – an Ormond Hotel, Kuala Lumpur. View programme details.
Practical Domestic Inquiry training in Malaysia
Understand the process before you sit on a DI panel
A disciplinary matter can involve documents, witness accounts and difficult conversations. This programme brings those parts together so participants can explore how a Domestic Inquiry is prepared, conducted and documented.
The focus is on practical understanding: why each stage matters, what the panel is responsible for, and how evidence connects to findings and recommendations.
Who should attend?
Newly appointed Domestic Inquiry panels, team leaders, HR personnel and people managers.
- New DI panel members preparing for inquiry responsibilities
- HR personnel involved in disciplinary documentation and coordination
- Team leaders and people managers who need a clearer understanding of the DI process
Learning outcomes
Build skills across the inquiry process
By the end of the programme, participants will be able to:
Understand the purpose of a Domestic Inquiry
Recognise its purpose and appropriate use within the disciplinary process.
Apply natural justice and procedural fairness
Explore the principles that support a fair process and a fair hearing.
Prepare clear charges and relevant evidence
Work on charges, supporting documents and inquiry preparation.
Conduct a fair and structured Domestic Inquiry
Build confidence in panel responsibilities, questioning and maintaining records.
Evaluate evidence and make objective findings
Connect findings to facts, then consider disciplinary recommendations.
Recognise procedural and Industrial Court risks
Identify common weaknesses in fairness, evidence and documentation.
The complete course outline
Five modules, from preparation to findings
Explore the topics in each module.
01 · Before the Domestic Inquiry
Laying the right foundation
- Misconduct and the disciplinary process
- Preliminary investigation and due inquiry
- When a formal DI may be appropriate
- Evidence gathering and documentation
- Suspension and pre-inquiry considerations
02 · Preparing for the Domestic Inquiry
Getting the process right
- Preparing clear and specific charges
- Documentary and digital evidence
- Witness and document preparation
- Confidentiality and data protection
- Common preparation mistakes
03 · Conducting a Fair Domestic Inquiry
Fair process, fair hearing
- Principles of natural justice
- Roles and responsibilities of DI panel members
- Standard of proof and procedural fairness
- Questioning and handling witnesses
- Managing absence and other challenging situations
- Maintaining proper inquiry records
04 · Findings & Disciplinary Decisions
From evidence to decision
- Assessing evidence objectively
- Preparing findings based on facts
- Mitigating and aggravating factors
- Consistency and proportionality
- Recommendations and disciplinary decisions
05 · Industrial Court Perspective & Risk Management
Making the process defensible
- What may be scrutinised in a disciplinary dispute
- Common procedural and evidential weaknesses
- Fairness, consistency and documentation
- Avoiding predetermined or biased decisions
- Practical DI risk-management practices
How you will learn
Discuss, practise and take part in a DI simulation
The programme combines explanations with opportunities to discuss cases, practise the process and ask questions.
- Interactive presentations
- Case discussions
- Practical exercises
- DI simulation / role-play
- Group discussion
- Q&A
Prepare your learning questions
Before attending, consider which responsibilities you need to understand better: preparing inquiry documents, serving on a panel, handling witness evidence or recording findings. Bring general or anonymised questions for discussion.
Meet your Domestic Inquiry trainer
Mas Ayu Ruslan (R Mas JENI)
Strategic HR Trainer & Advisor
Mas Ayu Ruslan, also known as R Mas JENI, brings experience in human resource management, industrial relations, employee relations investigations and workforce transitions. Her training connects legislation, organisational requirements and practical HR decision-making.
Her selected training areas include discipline, misconduct and Domestic Inquiry, covering show-cause processes, investigations and due process. Her professional experience includes workplace investigations, evidence assessment, HR compliance and workforce restructuring.
Relevant qualifications
- HRD Corp Accredited Trainer (2024)
- Certified Industrial Relations Professional — Malaysia HR Forum (2025)
- Certified Professional Trainer (CPT) — Cambridge Academy of Professional in association with World Academy (2025)
Prepare for the workshop
Bring clear learning questions
Use our Domestic Inquiry training preparation guide to identify the responsibilities you need to understand and plan your simulation practice. Explore listening and clarification exercises for additional communication practice.
Domestic Inquiry course FAQs
What does this Domestic Inquiry course cover?
The five-module programme follows the process from preliminary investigation and preparation to the inquiry hearing, findings and disciplinary decisions. It also explores the Industrial Court perspective and common procedural and evidential weaknesses.
Who should attend Domestic Inquiry training?
Newly appointed Domestic Inquiry panels, team leaders, HR personnel and people managers.
Does the programme include practical exercises?
Yes. The supplied programme outline includes interactive presentations, case discussions, practical exercises, a Domestic Inquiry simulation or role-play, group discussion and Q&A.
When is the public programme, and how long is it?
The public programme takes place on 18 November 2026. It is a one-day course with seven hours of training. Contact Welingtons Resources for the session start and finish times.
What is the fee, and where will the training be held?
The fee is RM899 per participant for the public programme on 18 November 2026. Training will be held at The Chow Kit – an Ormond Hotel, 1012 Jalan Sultan Ismail, Chow Kit, Kuala Lumpur, Malaysia. Contact Welingtons Resources for registration details and session times.
Who will facilitate the course?
Mas Ayu Ruslan (R Mas JENI), a Strategic HR Trainer & Advisor, will facilitate the programme. She is an HRD Corp Accredited Trainer and Certified Industrial Relations Professional, with experience in employee relations investigations, HR compliance and workforce transitions.
Can my organisation request HRD Corp documentation?
Welingtons Resources is an HRD Corp registered training provider. Ask us to confirm this programme’s registration and the supporting documents for your employer’s grant application before booking.
Can we enquire about training for our own team?
Yes. Share your team size, the roles attending and your learning priorities with Welingtons Resources to discuss suitable training arrangements.
Plan your next step in DI training
Join Mas Ayu Ruslan on 18 November 2026 at The Chow Kit – an Ormond Hotel, Kuala Lumpur. One day, RM899 per participant. Contact us for registration details and session times.