Communicate with Impact
Build communication confidence in a 2-hour 15-minute online workshop with Kamine Kethieswaranathan. Explore the outline and next session. Standard fee RM99.
Elevate Your Workplace Communication
Workplace communication skills training in Malaysia
Communication skills training for teams in Malaysia, delivered over two days. Practise reading verbal and non-verbal cues, active listening, building rapport and handling conversations that can lead to conflict.
Training dates: enquire about the next public intake or an in-house date. View training details.
Choose communication training for everyday team conversations
This course suits team leads, managers and client-facing staff who need to reduce misunderstandings, listen more carefully and handle conversations that can become tense.
The seven modules connect words, tone and body language with active listening, rapport and shared team values. Presentation skills form part of the programme alongside these everyday communication needs.
Match communication training to your team’s work
Use these situations to explain your priorities when arranging training.
- Team handovers: Identify where an update leaves the next action unclear, then use active listening to check understanding.
- Difficult conversations: Look at the words, tone and non-verbal cues that can make a disagreement harder to resolve.
- Client and colleague discussions: Connect rapport, trust and a clear message with the conversations your team handles regularly.
Try the team communication exercises. Use a fictional handover or feedback example to identify what your team wants to practise.
See communication activities from the TimesConsult workshop.
Compare your options: English for the Workplace. Choose Business English when your main need is vocabulary, emails, reports or speaking more clearly in English.
What you'll walk away with
Read the room
Notice verbal and non-verbal cues and become self-aware in how you respond.
Defuse conflict
Use communication to eliminate friction before it escalates.
Listen to understand
Practise active listening that builds rapport and trust.
Present with impact
Curate your message, own it and deliver it with confidence.
Workplace communication skills course outline
Over two hands-on days you'll work through:
01 · Identifying cues in communication
Read verbal and non-verbal signals and stay self-aware in how you respond.
02 · Verbal and non-verbal mastery
Align your words, tone and body language so your message is clear and consistent.
03 · Communication that eliminates conflict
Use language that de-escalates friction and keeps conversations productive.
04 · Developing team values
Agree the shared behaviours that keep a team aligned and accountable.
05 · Active listening
Listen to understand — not just to reply — and confirm what you have heard.
06 · Building rapport and trust
Create the everyday connection that makes people trust what you say.
07 · Building presentation skills from within
Curate your message, own it and deliver it with impact.
Who it's for
Team leads, managers, client-facing staff and anyone whose work depends on being clearly understood.
We delivered this alongside Building Positivity from Within for Timesconsult and Privasia Technology Berhad.
Optional self-study preview
Try an active-listening handover
Explore the skill with this sample brief, then note what you would like to practise with the trainer.
Practice brief: In a fictional team handover, a colleague says: ‘The client needs the revised proposal, but finance has not confirmed the price. I can update the scope today.’
- Summarise what is ready, what is still unresolved and what the colleague has offered to do. Keep assumptions out of your summary.
- Write two questions that would clarify responsibility and timing before anyone makes a commitment to the client.
- Role-play the handover with a partner, then ask whether your summary reflects what they meant.
Check your result: A useful handover distinguishes a confirmed action from a dependency. Discuss how listening, tone and a clear follow-up can prevent the same uncertainty from turning into conflict.
Kamine Kethieswaranathan
Founder & Lead Consultant
A dynamic speaker with 16+ years' experience, Kamine empowers professionals to communicate with confidence and adopt a growth mindset. Her practice centres on communication skills, English language, positive work culture, team development and communication in sales — delivered with warmth, energy and plenty of hands-on practice.
Your HRD Corp levy pays for this
Welingtons Resources (SA0398359-P) is an HRD Corp registered training provider. The employer submits the grant application in e-TRiS before training, supported by our quotation, course content and trainer's profile. For approved programmes under HRD Corp Claimable Courses, Welingtons submits the course-fee claim after training.
Step 1 — Choose
Pick this programme
Run it as-is, or tell us your skill gap and we tailor it — and we prepare your quotation, course content and trainer's profile.
Step 2 — Apply
Employer applies for the grant
Your organisation submits the grant application in e-TRiS before training, using our quotation, course content and trainer's profile. Arrange the training date after grant approval, allowing for HRD Corp's applicable advance-approval period.
Step 3 — Train
Attend the training
Upon approval from HRDC, participants may attend the training.
Step 4 — Claim
Welingtons submits the claim
After training, we prepare the JD/14 claim form for the employer's declaration. Welingtons then submits the course-fee claim through its training provider e-TRiS account, with the invoice, T3 attendance record and required supporting documents.
Organisations we've worked with
You are your brand.
Frequently asked questions
Does this course cover handling conflict at work?
Yes. The syllabus includes communication that eliminates conflict, active listening, and building rapport and trust. Participants explore language and behaviours that reduce friction and keep workplace conversations productive.
Is this course for managers or individual team members?
Both. The intended audience includes managers, team leads and client-facing staff, as well as anyone whose role depends on being clearly understood.
Does it teach communication skills or English grammar?
The main focus is interpersonal communication: verbal and non-verbal cues, listening, trust and conflict. English for the Workplace covers language foundations, professional vocabulary and business writing.
Is Elevate Your Workplace Communication HRD Corp Claimable?
Yes, subject to HRD Corp's grant approval. The employer submits the grant application in e-TRiS before training, using our quotation, course content and trainer's profile. After the approved training is completed and the employer has endorsed the JD/14 form, Welingtons Resources submits the course-fee claim as the training provider.
Can you run this in-house for our team?
Yes. Every programme runs in-house on dates you choose, tailored to your organisation and delivered in English or Bahasa Melayu. Tell us your group size and we'll send a quotation.
How much is the public run?
The standard fee is RM2,400 per participant for the complete 2-day programme. In-house delivery is quoted on request. Check the fee for your preferred session; dated public sessions may have a different published fee.
Who should attend?
Team leads, managers, client-facing staff and anyone whose work depends on being clearly understood.
Do you deliver in Bahasa Melayu?
Yes — we deliver in both English and Bahasa Melayu, so you can choose what suits your team.
Ready to run Elevate Your Workplace Communication?
Request a quotation and we'll reply with the pricing and grant paperwork (course content and trainer's profile) — or WhatsApp us for a quick chat.
Prepare for the learning
Three workplace communication exercises to practise as a team
Use these fictional, low-stakes activities to make communication habits visible. Each exercise gives people a task, a way to observe it and one change to try again.
Read Kamine Kethieswaranathan’s experience and qualifications
See communication and team activities from a TimesConsult workshop