Psychological First Aid (PFA) Training
Two-day Psychological First Aid (PFA) training for Malaysian workplaces. Explore support, referral pathways, trainers, fees and public or in-house options.
Self-Care and Resilience for Better Patient Care
Self-care and resilience training for healthcare teams in Malaysia
A two-day self-care and resilience training programme for healthcare teams in Malaysia. Explore psychosocial health, recognise risks, and develop empathy and resilient communication to support staff well-being and patient care.
Training dates: enquire about the next public intake or an in-house date. View training details.
Connect staff well-being with everyday patient care
Choose this course for healthcare professionals, patient-care teams, supervisors and managers who want to understand workplace stressors and strengthen empathy and supportive relationships.
The seven modules cover psychosocial health and risk, employer and employee responsibilities, barriers to empathy, empathy practice and resilient communication. The programme examines staff well-being within the healthcare working environment.
Compare your options: Psychological First Aid. Choose workplace PFA when the priority is recognising distress, offering an empathetic first response and understanding referral pathways.
Better support starts with awareness
Understand psychosocial health
Connect mental health, workplace stressors and psychosocial risk in a healthcare setting.
Recognise responsibilities
Understand how employers and employees contribute to safer patient-care environments.
Respond with empathy
Practise language and behaviours that acknowledge emotional needs and reduce tension.
Build resilient relationships
Use clear words, tone and body language to protect trust under pressure.
Healthcare self-care and resilience course outline
01 · Psychosocial and mental health in healthcare
Definitions, common stressors, work-life balance and wellness awareness.
02 · Psychosocial risk in healthcare
Effects on employees, patient care, productivity and organisational health.
03 · Employer and employee responsibilities
Risk assessment, reporting and practical workplace support.
04 · Barriers to empathy
Identifying emotional needs and practising helpful responses.
05 · Building empathy skills
Encouraging professional support and understanding available resources.
06 · Practising empathy
Scenarios, reflection, action planning and evaluation.
07 · Resilient communication and relationships
Word choice, tone, body language, trust and conflict reduction.
Who it's for
Healthcare professionals, supervisors, managers, patient-care teams and personnel responsible for staff well-being and safe care.
Optional self-study preview
Prepare a team reflection on workplace pressures
Explore the skill with this sample brief, then note what you would like to practise with the trainer.
Practice brief: A fictional healthcare team describes repeated interruptions during handovers and uncertainty about whom to ask for help. Use this scenario to discuss the working environment without sharing patient information or personal health details.
- Separate the observed working conditions from assumptions about an individual's attitude or resilience.
- List questions the team could raise about communication, workload and available support. Identify which questions need a supervisor's input.
- Choose one respectful way to start the discussion and one issue to bring to the course facilitator.
Check your result: The reflection should make a workplace issue easier to discuss without blaming staff. It introduces the course's focus on psychosocial awareness, empathy and supportive communication, rather than assessing anyone's health.
Dr. Shalini Selvaratnam
Medical Doctor & Occupational Health Practitioner
Dr. Shalini is an Occupational Health Doctor, HRD Corp certified trainer, Psychological Trained Person and Ergonomic Trained Person recognised by DOSH. She conducts psychosocial risk assessments and develops practical workplace mental-health and resilience programmes for corporate and healthcare teams.
Your HRD Corp levy pays for this
Welingtons Resources (SA0398359-P) is an HRD Corp registered training provider. The employer submits the grant application in e-TRiS before training, supported by our quotation, course content and trainer's profile. For approved programmes under HRD Corp Claimable Courses, Welingtons submits the course-fee claim after training.
Step 1 — Choose
Choose the format
Join a public session or tell us which psychosocial priorities matter most to your organisation.
Step 2 — Apply
Employer applies for the grant
Your organisation submits the grant application in e-TRiS before training, using our quotation, course content and trainer's profile. Arrange the training date after grant approval, allowing for HRD Corp's applicable advance-approval period.
Step 3 — Train
Learn through practice
Upon approval from HRDC, participants may attend the training and use guided discussion, group activities, role play, self-assessment and reflection.
Step 4 — Claim
Welingtons submits the claim
After training, we prepare the JD/14 claim form for the employer's declaration. Welingtons then submits the course-fee claim through its training provider e-TRiS account, with the invoice, T3 attendance record and required supporting documents.
Protect the people who care for others
Participants leave with practical language, reflection tools and a clearer view of how healthy teams support better patient outcomes.
Frequently asked questions
How does the programme connect staff well-being with patient care?
The syllabus brings together psychosocial health, recognising risks, empathy and resilient communication. It helps healthcare teams consider their own well-being alongside psychologically safer ways of working and everyday patient interactions.
Is this course relevant to healthcare supervisors and managers?
Yes. Supervisors, managers and personnel responsible for staff well-being and safe care are included in the intended audience. Employer and employee responsibilities are part of the syllabus.
Does the programme include practical empathy skills?
Yes. The outline includes identifying barriers to empathy, building empathy skills and practising empathy, followed by resilient communication and relationships.
Is this programme HRD Corp Claimable?
Yes, subject to HRD Corp's grant approval. The employer submits the grant application in e-TRiS before training, using our quotation, course content and trainer's profile. After the approved training is completed and the employer has endorsed the JD/14 form, Welingtons Resources submits the course-fee claim as the training provider.
How much is the public training?
The standard fee is RM2,400 per participant for the complete 2-day programme. In-house delivery is quoted on request. Check the fee for your preferred session; dated public sessions may have a different published fee.
Can you run this in-house?
Yes. In-house delivery is customised to your organisation, group size and psychosocial priorities, with pricing provided on request.
Who should attend?
Healthcare professionals, supervisors, managers, patient-care teams and personnel responsible for staff well-being and safe care.
What languages are available?
The programme is available in English and Bahasa Melayu.
Ready to build a more resilient care team?
Request a quotation for an in-house programme or ask about the next public intake.
Prepare for the learning
In-house or public training: which suits your team?
Start with the work your people need to do better. The right format depends on how many people share that need, how much context the trainer needs, and when the team can practise together.
Read Dr. Shalini Selvaratnam’s experience and qualifications