Self-Care and Resilience for Better Patient Care
Explore self-care, psychosocial awareness and resilient communication for healthcare teams. A 2-day HRD Corp Claimable course in Malaysia with Dr. Shalini.
Psychological First Aid (PFA) Training
Workplace Psychological First Aid course in Malaysia
A two-day workplace Psychological First Aid (PFA) course in Malaysia. Learn to recognise distress, respond with empathy, and understand referral and support pathways for colleagues. See the published session options for the trainer at each location.
Next public run: . View session fees and location.
Choose PFA training for first-response support at work
This programme is intended for managers, HR and safety teams, and people responsible for colleagues’ well-being. Its focus is recognising distress, responding calmly and understanding when to connect someone with further support.
The seven modules address early signs of distress, empathetic support, referral pathways and psychological safety. Psychological First Aid is supportive first-response help; the course outline does not describe a clinical qualification.
Compare your options: Self-Care and Resilience for Better Patient Care. Choose the healthcare programme when your priority is staff well-being, psychosocial risks, empathy and resilient relationships in patient-care settings.
Further reading: WHO’s guide to Psychological First Aid.
What you'll walk away with
Spot distress early
Recognise stress, emotional distress and psychosocial risks before they escalate.
Respond calmly
Act appropriately and with empathy during workplace crises.
Support your people
Understand referral and support pathways, and support well-being and resilience.
Build safer teams
Reduce burnout, conflict and absenteeism and build psychologically safe workplaces.
Psychological First Aid course outline
Across the two days, we cover:
01 · Spotting distress early
Recognise stress, emotional distress and psychosocial risks before they escalate.
02 · Responding calmly in a crisis
Act appropriately and with empathy during workplace crises.
03 · Supporting colleagues
Offer first-response support to colleagues with empathy and confidence.
04 · Referral and support pathways
Know when and how to connect someone with further help.
05 · Reducing burnout and conflict
Ease the pressures that drive burnout, conflict and absenteeism.
06 · Building psychological safety
Help create workplaces where people feel safe to speak up.
07 · Well-being and resilience
Support the everyday well-being and resilience of your team.
Who it's for
Managers, HR and safety teams, and anyone responsible for the well-being of colleagues at work.
Optional self-study preview
Prepare questions about workplace support
Explore the skill with this sample brief, then note what you would like to practise with the trainer.
Practice brief: Before PFA training, consider a fictional workplace whose staff are unsure where to find support after a distressing event. Use the exercise to identify gaps in information, rather than to diagnose or counsel anyone.
- List the workplace support contacts and referral information staff are already given. Mark anything that needs confirmation with the responsible team.
- Consider whether that information is easy to find, understandable and available to people working different shifts.
- Prepare questions for the trainer about the boundaries of first-response support and how referral pathways fit your workplace.
Check your result: The output is a set of preparation questions, not an emergency procedure. The course covers recognising distress, supportive responses and connecting people with further help; the WHO guide linked above provides background on PFA's scope.
Dr. Parthevan Rajasingam
Psychological First Aid Trainer
Dr. Parthevan Rajasingam is an experienced occupational Psychological First Aid trainer who facilitates the PFA programme. He brings a calm, practical approach to recognising distress early and responding with empathy and confidence.
Your HRD Corp levy pays for this
Welingtons Resources (SA0398359-P) is an HRD Corp registered training provider. The employer submits the grant application in e-TRiS before training, supported by our quotation, course content and trainer's profile. For approved programmes under HRD Corp Claimable Courses, Welingtons submits the course-fee claim after training.
Step 1 — Choose
Pick this programme
Run it as-is, or tell us your skill gap and we tailor it — and we prepare your quotation, course content and trainer's profile.
Step 2 — Apply
Employer applies for the grant
Your organisation submits the grant application in e-TRiS before training, using our quotation, course content and trainer's profile. Arrange the training date after grant approval, allowing for HRD Corp's applicable advance-approval period.
Step 3 — Train
Attend the training
Upon approval from HRDC, participants may attend the training.
Step 4 — Claim
Welingtons submits the claim
After training, we prepare the JD/14 claim form for the employer's declaration. Welingtons then submits the course-fee claim through its training provider e-TRiS account, with the invoice, T3 attendance record and required supporting documents.
Organisations we've worked with
You matter.
Frequently asked questions
Does the PFA syllabus cover referral and support pathways?
Yes. The programme includes a module on recognising when and how to connect someone with further help. Other modules cover responding calmly, supporting colleagues and building psychological safety at work.
What does PFA stand for in this course?
PFA stands for Psychological First Aid. This programme covers recognising distress, supportive first-response communication and referral pathways in workplace situations. It is not advertised as a clinical qualification.
Is workplace PFA training only for healthcare professionals?
No. The stated audience includes managers, HR and safety teams, and anyone responsible for colleagues’ well-being. The programme is framed around workplace support.
How is PFA different from the healthcare resilience course?
PFA emphasises recognising distress, responding calmly and referral or support pathways. Self-Care and Resilience for Better Patient Care focuses on psychosocial health, empathy and resilient communication in healthcare settings.
Is Psychological First Aid (PFA) Training HRD Corp Claimable?
Yes, subject to HRD Corp's grant approval. The employer submits the grant application in e-TRiS before training, using our quotation, course content and trainer's profile. After the approved training is completed and the employer has endorsed the JD/14 form, Welingtons Resources submits the course-fee claim as the training provider.
Can you run this in-house for our team?
Yes. Every programme runs in-house on dates you choose, tailored to your organisation and delivered in English or Bahasa Melayu. Tell us your group size and we'll send a quotation.
How much is the public run?
The standard fee is RM2,400 per participant for the complete 2-day programme. In-house delivery is quoted on request. Check the fee for your preferred session; dated public sessions may have a different published fee.
Who should attend?
Managers, HR and safety teams, and anyone responsible for the well-being of colleagues at work.
Do you deliver in Bahasa Melayu?
Yes — we deliver in both English and Bahasa Melayu, so you can choose what suits your team.
Ready to run Psychological First Aid (PFA) Training?
Request a quotation and we'll reply with the pricing and grant paperwork (course content and trainer's profile) — or WhatsApp us for a quick chat.
Prepare for the learning
In-house or public training: which suits your team?
Start with the work your people need to do better. The right format depends on how many people share that need, how much context the trainer needs, and when the team can practise together.
Read Dr. Parthevan Rajasingam’s experience and qualifications